The team at Chesterfields of England are aware that making a significant purchase from an online retailer can be daunting. So, we got in touch with a previous customer who shared their recent shopping experience.
We hope it answers some questions and gives you a brief insight into what you can expect from the dedicated team at Chesterfields of England.
What first attracted you to purchase from Chesterfields of England?
When I was originally making enquiries on the internet I was looking for the perfect Chesterfield, in looks and design. I didnít want a copy or a cheaper counterpart, I wanted the real thing and was happy to spend the right money doing so! Your website was easy to use and it made finding my perfect sofa quick and simple.
Did you obtain a brochure or samples? Were they useful?
I ordered a brochure initially but then requested samples to gain an exact idea on colour. The brochure was presented beautifully and I still have it as I like to think that I will purchase another sofa in a couple of years.
Did you need, or request, any additional information to help you make your purchase decision?
Everything I needed was either in the brochure or on the website, however I did make a phone call to clarify the lead times.
How did you order your furniture? Was the ordering process easy? Could we do anything to improve the process?
I ordered over the telephone. It was very simple and Liz was very helpful in processing everything very quickly and efficiently.
How was the delivery process? Were the delivery team helpful?
The delivery team were very helpful. They worked hard to book a date that suited me which made me feel valued as a customer.
Would you recommend Chesterfields of England to your friends and family?
Without hesitation! I have not been disappointed, my Chesterfield sofa is the most prominent feature in my lounge and a massive talking point when friends and family come to visit.
Did you furniture meet or exceed the quality you were expecting?
I have always wanted a Chesterfield, as my parents had one whilst growing up. Moving into my new home was the opportunity to purchase. I choose Antique Brown to ensure it co-ordinated with the rest of my furniture and it matches perfectly. I am over the moon!